Terms of the Web Store

Web shopping conditions

By placing an order through www.paravan.hr, you agree to the above Terms of Online Shopping. They define the procedure for ordering, paying, delivering and returning or complaining about the products offered on our website. The seller and supplier of the product www.paravan.hr is the company Paravan doo, Voćarska cesta 61, Zagreb, and the customer is a website visitor who selects at least one product, fills out the electronic order form and sends it. To the seller. The transaction currency is the Croatian kuna (Kn). All product prices include VAT, and delivery costs are not included in the product price. Delivery costs are borne by the buyer. The point of sale is located in the Republic of Croatia.

Remark: for larger orders or business gifts, you can contact us directly at [email protected]

Payment methods

To the recipient - When picking up the shipment, you pay the amount of the invoice to the delivery person, in cash.
Transaction account or PayPall.


The amount of delivery will be indicated when ordering the product.
The standard delivery time is 2-5 working days from the order if the product is in stock.
Considering the small series of production and the personalization of products, the delivery time for some products is 14-21 days.


When taking over the goods, the Buyer is obliged to inspect the shipment, and immediately inform the Seller by e-mail about possible damage or errors in delivery. If it is wrongly delivered goods, the Buyer has the right not to accept such goods, and the cost of repeated delivery is borne by the Seller.
If it is determined that the product needs to be replaced, the Seller will replace the damaged item at his own expense. For all complaints and questions, we are at your disposal via e-mail: [email protected]


If for any reason you do not like the product(s) you received or do not meet your expectations, we offer the possibility of returning the funds in accordance with legal conditions and deadlines. The costs of delivery and return of the goods in this case are borne by the Buyer. Sale items cannot be returned.

Instructions for returning the product:

– The product you are returning must not be used and must be in its original, undamaged packaging
– Send us an e-mail at [email protected] no later than 14 days after receiving the shipment, with information about the product, the date of purchase and delivery, and request a return of the product.
1- After receiving approval for the return from Paravan doo, pack the product in the original packaging and packaging for sending, attach the original invoice
2- send to:
3- Paravan doo
4- Screen | Antiques | Gallery | Design
Martićeva 4
10 Zagreb

5- The product is your responsibility until it reaches us. In order to protect your interests, we recommend sending the package by registered mail or the tracking option.
Liability for material defects

In accordance with the Law on Consumer Protection, the provisions of the Law on Obligatory Relations are applied to the relationship between the consumer (end user) and the company Lumaris studio doo, in the event of a material defect in the product (Official Gazette 35/05, 41/08, 125/11, 78/15 ) on liability for material defects.

Unilateral termination of the contract

In accordance with the Consumer Protection Act, you have the right, without giving any reason, to unilaterally terminate the contract within 14 days from the date of delivery of the product, i.e. the last product from the order.
In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the expiration of the term, by an unequivocal statement sent by e-mail, in which you will state your first and last name, address, telephone number and e-mail address.
In accordance with the Law on Consumer Protection, the end user is responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
The right to unilateral termination of the contract is excluded in the cases specified in Article 74 of the Law on Consumer Protection.

Domain owners claim the content (textual and visual materials, databases and programming code). Unauthorized use of the above materials is considered a copyright violation and is subject to legal action.
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